Our Privacy Policy

Jurisdiction: Dubai, United Arab Emirates (UAE)

Avais Real Estate (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data in compliance with Dubai’s Data Protection Law No. 5 of 2020 (DPL) and relevant UAE regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, services, or offline activities. By using our services, you agree to this Privacy Policy.

Information We Collect

  1. Personal Data
    We may collect the following personal data:
    • Name, email address, phone number, and other contact details.
    • Identification documents, such as Emirates ID, passport, or residency documents.
    • Financial information for payment or transaction purposes.
    • Address and real estate details for leasing, buying, or selling properties.
  2. Non-Personal Data
    We collect non-identifiable data, such as:
    • Browser type, device model, IP address, and operating system.
    • Information about your interactions with our website (e.g., pages visited, time spent).
  3. Cookies and Tracking Technologies

    We use cookies to enhance user experience and analyze website performance. Types of cookies include:
    • Essential Cookies: For website functionality.
    • Performance Cookies: To measure traffic and usage.
    • Marketing Cookies: To deliver targeted advertisements.

    You can manage cookies via your browser settings or our cookie management banner.

Purpose of Data Collection

We collect and process your data for the following purposes:
• Providing real estate services, including buying, selling, and leasing properties.
• Maintaining and improving our website and customer services.
• Responding to inquiries or complaints.
• Fulfilling legal obligations, including compliance with anti-money laundering (AML) laws.
• Marketing purposes, including sending newsletters and promotional materials (subject to your consent).

Legal Basis for Processing

We process personal data under the following legal bases:
• Performance of a Contract: To fulfill the services you requested.
• Legal Obligation: To comply with Dubai and UAE laws and regulations.
• Consent: For marketing and optional activities.
• Legitimate Interests: For business operations, fraud prevention, and customer relationship management.

Sharing of Data

We may share your personal data with:
• Governmental Authorities: To comply with legal and regulatory requirements, including RERA (Real Estate Regulatory Agency).
• Service Providers: For hosting, payment processing, marketing, or analytics.
• Professional Advisors: Such as legal or financial consultants when required.
• Business Partners: For co-branded services, with your prior consent.
• Potential Buyers or Investors: In case of a business transfer, merger, or acquisition.

We ensure all third parties comply with confidentiality and data protection obligations.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined or as required by applicable laws. When no longer needed, we securely delete or anonymize your data.

International Transfers

Your personal data may be transferred and stored outside the UAE. We ensure adequate safeguards are in place to protect your data in compliance with Dubai’s data protection laws, such as contracts based on Standard Contractual Clauses (SCCs).

Your Rights

Under Dubai and UAE law, you have the following rights:
• Access: Request access to your personal data.
• Correction: Update or correct inaccurate data.
• Erasure: Request deletion of your data, subject to legal and contractual obligations.
• Restriction: Limit processing of your data.
• Portability: Receive a copy of your data in a structured format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw your consent for data processing at any time.

To exercise these rights, contact us at info@avais-realestate.com.

Data Security

We implement strict measures to safeguard your data, including:
• Encryption of sensitive data.
• Secure data storage systems.
• Access controls to ensure only authorized personnel can access your information.

However, no system is entirely secure, and we cannot guarantee absolute protection.

Cookies Policy

Our website uses cookies to:
• Provide essential functionality.
• Monitor website performance.
• Offer personalized content and advertising.

You may adjust cookie preferences using our cookie management tool or through your browser settings.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in laws or business operations. The updated policy will be posted on our website with a revised effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or data practices, please contact us:

Avais Real Estate
Email: info@avais-realestate.com
Address: Dubai, United Arab Emirates
West Burry tower , business bay
Floor 3.

This Privacy Policy is governed by Data Protection Law No. 5 of 2020 (DPL) and relevant UAE regulations.

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